Retrax Reviews

I got myself a Retractable Pro Aluminum with a lifetime warranty back on 4/4/2016. Now, it’s sitting on a collector's truck and has only been used about 20 times. Fast forward to 1/25/2021, and the cover just decided to break in half while I was opening it. I wasn’t even pulling hard; it just cracked and snapped like brittle plastic in the cold (it was -15°C).

I reached out to the company, and their warranty is 'pro-rated.' They offered to sell me a replacement part for $439.99 plus shipping to the USA, but I’m in Canada, so that ends up being nearly $700 before duties! It’s absolutely ridiculous considering the whole unit was $1200 when I bought it.

This company really pulls a fast one on customers with their so-called lifetime warranty. It feels like a total scam, especially since the product failed on a truck that hardly gets used! The truck has only racked up 80k in 6 years, so there’s no reason for it to break like that.