Retrax Reviews

Retrax has an overall rating of 2.7 based on 3 reviews. Customer feedback on Retrax is mixed: Retrax reviewers highlight positive aspects like high-quality products, excellent customer service, easy installation, durable materials, which strongly appeal to truck owners, outdoor enthusiasts, DIYers. However, Retrax is often criticized for its higher price point, limited product range, occasional shipping delays, complex return process.

2.7/5.0

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All Retrax Reviews (3)
purpletiger495
January 27, 2021
"My Experience with the Retractable Pro Aluminum"
I got myself a Retractable Pro Aluminum with a lifetime warranty back on 4/4/2016. Now, it’s sitting on a collector's truck and has only been used about 20 times. Fast forward to 1/25/2021, and the cover just decided to break in half while I was opening it. I wasn’t even pulling hard; it just cracked and snapped like brittle plastic in the cold (it was -15°C).

I reached out to the company, and their warranty is 'pro-rated.' They offered to sell me a replacement part for $439.99 plus shipping to the USA, but I’m in Canada, so that ends up being nearly $700 before duties! It’s absolutely ridiculous considering the whole unit was $1200 when I bought it.

This company really pulls a fast one on customers with their so-called lifetime warranty. It feels like a total scam, especially since the product failed on a truck that hardly gets used! The truck has only racked up 80k in 6 years, so there’s no reason for it to break like that.
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